Effectively managing customer relationships and providing solutions to meet client needs are critical skills for sales reps to master to improve the customer experience and increase sales. Sales reps need to master critical skills—managing customer relationships and providing solutions to meet client needs—to improve the customer experience and increase sales.

Join Doug Ferreira, Director of Sales Training for Blackboard, Lee Perlis, Channel Manager for Blackboard, and Mike Galvin, Sales Enablement Practice Manager for ASTD, as they discuss key practices for improving sales by integrating your LMS with your CRM; using collaborative tools to sell as a team; and examples from ongoing sales training programs.

Attend and receive

  • examples of how leading companies are encouraging their sales teams to get on the social bandwagon and develop their own professional  brands
  • a peek at how companies are connecting their LMS to their CRM to measure sales training's impact on the bottom line
  • best practices for using social learning techniques and mobile devices to support sales
  • a live look at an online solution selling course and the learning experiences from a trainer’s perspective.