Sales Performance Doesn't Have to be a Mystery

Tuesday, July 14, 2009 - by Howard Stevens, Scott Hudson, Brian Lambert

A sales management solution that leverages the processes associated with Six Sigma and TQM and incorporates those processes into the process of managing your sales talent via Chally's TQSalesM methodology.

Communities of Practice:   Sales Enablement

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Authored By

  • Howard Stevens
  • Scott Hudson
  • Brian Lambert
    Brian Lambert
    Officially recognized by Sales & Marketing Management Magazine as one of the most influential people in professional selling, Brian Lambert is your guide to the 10 Steps to Successful Sales (ASTD, 2009). This book gives you the benefit of his extensive doctoral research, experience training thousands of salespeople internationally, and interviews with hundreds of sales professionals and managers.

    With more than 15 years of work in sales, sales management, and sales training, Lambert is an internationally recognized expert on transforming sales team systems, processes, and people through learning. He has personally trained more than 15,000 salespeople and sales managers from across the globe, and he has also written two other books on professional selling, including World-Class Selling: New Sales Competencies (ASTD, 2009) with Tim Ohai and Eric Kerkhoff.

    Currently Lambert is the director of sales training drivers for ASTD and leads the sales professionwide global competency modeling effort and research agenda to define what world-class sales people and sales managers need to know and do to be successful. He holds an MS in human resource and information resource management from Central Michigan and a PhD in management from Capella University.