An 8-year-old’s toolbox proves that managing conflict is not as sophisticated as you might think. More »

Human Capital

Human Performance Improvement , Designing Learning , Training and Development - General

COO David Abney’s 40-year career with UPS has taught him that “nothing is more important than investing in and developing our people.” More »

Senior Leaders & Executives , Learning & Development , Learning Technologies

Mobile Learning , Training and Development - General , Career Development , Innovation , Leadership Development , Management Development , Business Impact , Social Learning

Whether it’s through vertical development or lateral rotations, UPS is personalizing content for its leadership and talent development programs. More »

Senior Leaders & Executives , Learning & Development , Human Capital

Leadership Development , Management Development , Integrated Talent Management , Managing the Learning Function , Delivering Training , Designing Learning

While many think that innovation is problem solving, it is more than finding a solution to a challenge or issue. It is not stopping at the first solution, but rather listening to all solutions and ideas before choosing the best one. More »

Human Capital

Innovation , Human Performance Improvement

Being able to ascertain the quality of a learning module helps to ensure the highest return-on-investment and perpetuates a positive perception of the value of online learning. More »

Learning Technologies , Learning & Development

E-Learning , Measuring and Evaluating , Business Impact , Training and Development - General