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Store Quick Facts

The ATD Publications staff has compiled these Quick Facts to assist our customers with the order processes managed through the ATD Store. For more detailed information on ATD Store policies, visit our ATD Store Policies page. You may also contact Customer Care by phone or email with a question. (Select the Contact Us link for more information).

Online Store
You may order products from the ATD Store with MasterCard, Visa, Discover, or American Express using ATD's secure online ordering system. Only credit cards are accepted for online orders. ATD provides free shipping only to ATD Members who place orders totaling more than $100 and only if the order is placed and processed through the ATD online store (store.astd.org). This applies only to shipping addresses in the United States.

Order by Phone
To place an order by phone, you may call ATD Customer Care at 800.628.2783 (inside the U.S.), or 703.683.8100 (outside of the U.S.). We accept MasterCard, Visa, Discover, and American Express. It is recommended that you have your member/customer number ready to expedite this process. Purchase orders, checks, and cash are not accepted for phone purchases.

By Mail/Fax
We accept credit cards, checks, and purchase orders through the mail or fax. Simply fill out an order form and mail it to:

ATD Product Fulfillment
PO Box 1567
Merrifield, VA 22116-1567

Or fax us at 703.299.8723. If you do not have an order form, use our convenient printable order form.

Purchase orders (PO):
The minimum amount for a purchase order is $100, and all first-time customers must prepay. All POs must be signed, on company letter head, and include any shipping and handling fees with the order total to be considered complete. In addition to the previously mentioned requirements, for inventory product orders, it is recommended that you submit a completed ASTD Press Order Form.

Please note: PO transactions cannot be processed online or by phone. To submit a PO, please fax it to ATD at 703.299.8723, or email customercare@astd.org, or mail purchase orders to:

ATD Product Fulfillment
PO Box 1567
Merrifield, VA 22116-1567

Purchase orders may not be used with the Essentials Series Annual Pass.

By Wire Transfer

Please contact ATD Customer Care for information at 703.683.8100 or 800.628.2783. Transaction must include your name and indicate specifically what product(s) you are ordering. Please provide a copy of the bank's transaction receipt when submitting this order form.

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