Although it includes time management techniques, the real goal ofthis book is to help you decide what is most important to youpersonally and professionally, so you can use your time wisely andproductively.
10 Steps to Successful Customer Service is an essentialkey practice check up designed to help both front line customerservice professionals and their managers maintain focus on creatingsatisfied, loyal customers.
Design and facilitate engaging, productive meetings.
A unique, results-driven guide to fast, practical training designand delivery.
A how-to guide for successful group facilitation to championlearning, encourage interaction, and promote the spread of ideas.
Connect with your audience and become a think-on-your-feetpresenter with 10 strategies for communicating with authority.
A blueprint for clear, concise, impactful writing in 10easy-to-follow steps.
A crash course for effectively planning and managing timely,organized projects.