Learning and Development Publications

Creating an Internal Certificate Program (PDF Download)

Learn to create an internal certificate program that strategically develops talent and addresses skill gaps, while aligning with organizational goals. 

Demystifying Measurement & Evaluation (PDF Download)

Proving that your training programs are effective is necessary for justifying costs, making improvements, and establishing and maintaining adequate budgets. “Demystifying Measurement and Evaluation” will show you how to determine business-driven objectives, devise practical ways to collect data, plan for measurement and evaluation, analyze data quickly, and accurately present data—in a way that is practical and accessible. 

Ensuring Learning Transfer (PDF Download)

Learning transfer occurs only when instructional analysis, design, and delivery, follow-through and evaluation all work together to support it. This Infoline will show you how to use a six discipline model to ensure that the training actually teaches the skills  learners need, learners are given opportunities to practice what they’ve learned, managers are engaged, and rewards, consequences, and systems all support new behaviors.

Powerful Storytelling Techniques (PDF Download)

Learn how to use your personal and professional stories to energize your presentations and make your training stick. This Infoline will show you  powerful  techniques for using stories to alter perspectives without alienating the audience, deliver difficult feedback or sensitive messages, inspire learner confidence around challenging subject matter, make your training extra-sticky, and more.  

Designing for Informal Learning (PDF Download)

You know that most workers learn how to do their jobs through informal methods. But how can you capture those learning opportunities in order to better integrate and support informal learning in your organization? This Infoline will provide a framework and instructions for doing so.

Facilitating in the Global Virtual Classroom (PDF Download)

Globalization continues to affect organizations around the world,but only some companies have implemented successful global learninginitiatives. This Infoline will explain how to bestfacilitate in the global virtual classroom.

Blended Learning (PDF Download)

Blended Learning discusses the benefits of using a blendedlearning approach when designing a new curriculum or trainingprogram. This Infoline provides guidance on planning yourblend, especially from an instructional design perspective.

The Power of Peer Coaching (PDF Download)

This Infoline discusses the power and important role peercoaching can play within an organization. This issue begins with abrief history of peer coaching, describes various peer coachingmodels, provides guidance on how to implement those models, andoutlines the many benefits of peer coaching.

Create a Management Development Program

Using this Infoline, readers will be able to build amanagement development program in their company. [PDF download]

Using Job Aids

Job aids are a quick, easy, and often inexpensive way to improveperformance fast and allow an employee[PDF download]