How do you train people in a specialized, complex subject area thatyou dont fully understand yourself?If youre an experienced trainer, training manager, contentdesigner, curriculum developer, or anyone else who creates courses,Technical Training Basics can help you tackle this challengehead-on. With this book as your guide, you can understand andnavigate the process of creating effective technical trainingprograms in partnership with a subject matter expert.
Chockfull of myth-busting research and ready-to-use tools, anddelivered in a lighthearted and entertaining style, the updated,expanded, and enhanced second edition of Telling Aint Training setsnew standards for the training industry.
This Infoline is a comprehensive dictionary of need-to-knowtrainers terms, including those that have sprung up with newtechnologies such as Web 2.0 and the advent of social learning.Dont let the terminology of your field get ahead of you staycurrent and up-to-date with the The Infoline Dictionary of BasicTrainer Terms, Revised and Updated!
This guidebook teaches workplace professionals how to usecompetency-based training to build and enhances each employeesunique abilities in keeping with previously established profiles ofsuccess.
The ASTD report Instructional Systems Design: Today andin the Future explores how instructional systems design (ISD)is adapting to the current, fast-changing learning environment andthe uncertain future.
This handbook is the must-have resource for developing a trainingprogram that delivers impressive results and accountability. Eachchapter is written by an expert with proven success in the field.
This book provides hundreds of quick ideas that will getparticipants engaged and primed for learning from uncoveringlearner needs to creating stimulating environments to managing timeand groups to using powerful learning aids and more.
Middle managers in the public sector have more direct impact onresults than any other layer of an organization. This book showsyou how to become a high-impact middle managerone who can transformhigh pressure into high impact business results.
This Infoline teaches you how to successfully adapt yourtraining to other cultures.
10 Steps to Successful Customer Service is an essentialkey practice check up designed to help both front line customerservice professionals and their managers maintain focus on creatingsatisfied, loyal customers.