Although it includes time management techniques, the real goal of this book is to help you decide what is most important to you personally and professionally, so you can use your time wisely and productively.
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
Design and facilitate engaging, productive meetings.
A unique, results-driven guide to fast, practical training design and delivery.
A how-to guide for successful group facilitation to champion learning, encourage interaction, and promote the spread of ideas.
Connect with your audience and become a think-on-your-feet presenter with 10 strategies for communicating with authority.
A blueprint for clear, concise, impactful writing in 10 easy-to-follow steps.
A crash course for effectively planning and managing timely, organized projects.