Learning and Development Publications

Design Engaging Software Training (PDF Download)

This Infoline covers best practices for designing and facilitating software training. You’ll learn great tips for motivating your learners, increasing interactivity during training, and creating high-quality documentation that learners will use back on the job.

Creating an Internal Certificate Program (PDF Download)

Learn to create an internal certificate program that strategically develops talent and addresses skill gaps, while aligning with organizational goals. 

Demystifying Measurement & Evaluation (PDF Download)

Proving that your training programs are effective is necessary for justifying costs, making improvements, and establishing and maintaining adequate budgets. “Demystifying Measurement and Evaluation” will show you how to determine business-driven objectives, devise practical ways to collect data, plan for measurement and evaluation, analyze data quickly, and accurately present data—in a way that is practical and accessible. 

Ensuring Learning Transfer (PDF Download)

Learning transfer occurs only when instructional analysis, design, and delivery, follow-through and evaluation all work together to support it. This Infoline will show you how to use a six discipline model to ensure that the training actually teaches the skills  learners need, learners are given opportunities to practice what they’ve learned, managers are engaged, and rewards, consequences, and systems all support new behaviors.

Powerful Storytelling Techniques (PDF Download)

Learn how to use your personal and professional stories to energize your presentations and make your training stick. This Infoline will show you  powerful  techniques for using stories to alter perspectives without alienating the audience, deliver difficult feedback or sensitive messages, inspire learner confidence around challenging subject matter, make your training extra-sticky, and more.  

Designing for Informal Learning (PDF Download)

You know that most workers learn how to do their jobs through informal methods. But how can you capture those learning opportunities in order to better integrate and support informal learning in your organization? This Infoline will provide a framework and instructions for doing so.

Facilitating in the Global Virtual Classroom (PDF Download)

Globalization continues to affect organizations around the world, but only some companies have implemented successful global learning initiatives. This Infoline will explain how to best facilitate in the global virtual classroom.

Blended Learning (PDF Download)

Blended Learning discusses the benefits of using a blended learning approach when designing a new curriculum or training program. This Infoline provides guidance on planning your blend, especially from an instructional design perspective.

The Power of Peer Coaching (PDF Download)

This Infoline discusses the power and important role peer coaching can play within an organization. This issue begins with a brief history of peer coaching, describes various peer coaching models, provides guidance on how to implement those models, and outlines the many benefits of peer coaching.

Create a Management Development Program

Using this Infoline, readers will be able to build a management development program in their company. [PDF download]