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Learning and Development Publications

Building the Learning Organization, 3rd Edition

This new edition of the essential best-practices toolkit shows how to transform an organization into one that continually learns from its experiences, and more importantly, translates that knowledge into improved performance. Rich in hands-on tools, this much-anticipated update of the award-winning classic features lessons from world-class leaders such as Nokia, Alcoa, and others.

Lead the Green Evolution

This Infoline is for trainers and educators who are looking to learn about going green.

Individual Emotional Intelligence Development Plan (An Infoline Job Aid)

This job aid outlines the steps you should take to strengthen your emotional intelligence (EI).

Call Center Agent Development Checklist (An Infoline Job Aid)

This job aid ensures that you have a well-rounded development plan for your call center employees.

Basics of Emotional Intelligence (EI)

This Infoline is designed for anyone looking to understand the basics of emotional intelligence with an eye toward improving their abilities.

Presenting Learning (hard cover)

Offers a powerful set of methods, tools, and strategies that will help you effectively present a convincing business case for learning.

Teamwork Training

Build successful work teams that live up to their full potential by interacting well, producing fresh ideas, and solving conflict efficiently.

Communication Basics

Be an effective communicator who connects with and influences your audience in both one-on-one meetings and full classroom settings.

Stories Trainers Tell: 55 Ready-to-Use Stories to Make Training Stick

Telling stories is a powerful way to make a point, especially when the stories are compelling, well ...

Building Learning Communities

This Infoline shows how learning communities can open up the borders to thinking, generate better decisions, and improve learning programs and the implementation of those programs in your organization.