10 Steps to Successful Business Alignment offers a fresh, informative perspective on the challenge of achieving business alignment. As the global recession has magnified the need for demonstrable results from projects and programs in every organization, the need for understanding and delivering business alignment has never been more important. Moving far beyond merely defining the concept, this book demonstrates how to create alignment, provides insight on how to ensure alignment is properly positioned at the outset of projects, and shows how to successfully validate and maintain effective alignment over the entire lifespan of those projects. Written by a pair of globally recognized experts on business-related measurement and evaluation, 10 Steps to Successful Business Alignment provides managers, executives, and organizational leaders in every industry the tools required to achieve and sustain sound, sustainable business alignment.
Change is inevitable, and how we handle it determines a great deal of our success in life. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it.
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
For team members and leaders alike, 10 Steps book provides a roadmap for developing better teams, plus a complete toolbox of for putting plans into action.
Maximize success with this must-have, step-by-step primer for honing individual and organizational coaching skills.
A companion to 10 Steps to Be a Successful Manager that presents a framework for developing and enhancing management skills to develop great leaders.
Become an exceptional manager; learn to motivate employees, communicate expectations effectively, and build great work teams.