10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
A complete, customizable program for preparing training professionals, occasional trainers, and subject matter experts from the foremost practitioner, author, and expert in the industryElaine Biech.
Defines the elements of effective time management and provides a blueprint for improving organizational skills and increasing productivity.
The definitive guide for learning professionals from the most trusted authority in the industry.
An examination of desirable traits and competencies of leaders for the creation of effective leadership development programs.
An explanation of the trainers role in implementing strategic succession planning tactics to ensure the future prosperity of your organization.
A single reference source for understanding, leading, and managing the change process to skillfully translate vision into results.
Hone your coaching skills with techniques to successfully integrate coaching into your daily practice as a training professional.
A primer on the broad field of organization development (OD) and a foundation for understanding of the tools, practices, and core skills of the OD practitioner.
A trainers guide to human performance improvement (HPI)a growing area of expertise amongst WLP professionals.