This Infoline teaches you how to successfully adapt your training to other cultures.
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
A complete, customizable program for preparing training professionals, occasional trainers, and subject matter experts from the foremost practitioner, author, and expert in the industryElaine Biech.
Defines the elements of effective time management and provides a blueprint for improving organizational skills and increasing productivity.
The definitive guide for learning professionals from the most trusted authority in the industry.
Welcome new employees with an enjoyable, informative, and memorable orientation program.