Change is inevitable, and how we handle it determines a great deal of our success in life. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it.
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
For team members and leaders alike, 10 Steps book provides a roadmap for developing better teams, plus a complete toolbox of for putting plans into action.
Maximize success with this must-have, step-by-step primer for honing individual and organizational coaching skills.
Become an exceptional manager; learn to motivate employees, communicate expectations effectively, and build great work teams.