Global HRD: Publications

10 Steps to Successful Customer Service

10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.

10 Steps to Successful Sales

Whether youre new to sales or a seasoned professional, the 10 Steps will help you build top-line revenue for your organization and develop successful sales habits.

World Class Selling: New Sales Competencies

A data-driven guide for developing a high-performing sales team and driving results.

Sales Training

Deliver a dynamic sales training program for an aggressive, efficient sales force that gets results.