How do you train people in a specialized, complex subject area that you dont fully understand yourself? If youre an experienced trainer, training manager, content designer, curriculum developer, or anyone else who creates courses, Technical Training Basics can help you tackle this challenge head-on. With this book as your guide, you can understand and navigate the process of creating effective technical training programs in partnership with a subject matter expert.
Chockfull of myth-busting research and ready-to-use tools, and delivered in a lighthearted and entertaining style, the updated, expanded, and enhanced second edition of Telling Aint Training sets new standards for the training industry.
This Infoline is a comprehensive dictionary of need-to-know trainers terms, including those that have sprung up with new technologies such as Web 2.0 and the advent of social learning. Dont let the terminology of your field get ahead of you stay current and up-to-date with the The Infoline Dictionary of Basic Trainer Terms, Revised and Updated!
This book provides hundreds of quick ideas that will get participants engaged and primed for learning from uncovering learner needs to creating stimulating environments to managing time and groups to using powerful learning aids and more.
This Infoline teaches you how to successfully adapt your training to other cultures.
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
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Make career development a priority in your organization with this succinct, ready-to-use guide for growing talent.
The definitive guide for learning professionals from the most trusted authority in the industry.
An examination of desirable traits and competencies of leaders for the creation of effective leadership development programs.