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ASTD BEST Awards
The 2010 ASTD BEST Awards were presented September 30, 2010, at a ceremony in Washington, D.C. Thirty-one organizations received BEST Awards.
The 2010 BEST winners are:
- InterContinental Hotels Group
- Datatel
- NIIT Technologies Limited
- University Health System
- Yapi ve Kredi Bankasi A.S.
- Barilla America, Inc.
- CaridianBCT
- Farmers Insurance
- ESL Federal Credit Union
- Wipro Technologies
- Memorial Health System
- Weichert, Realtors Co.
- IBM
- Mike's Carwash, Inc.
- AnMed Health
- Ryan, Inc.
- Genpact
- Deloitte Touche Tohmatsu
- Grant Thornton LLP
- Novo Nordisk Inc.
- Blue Cross and Blue Shield of North Carolina
- Global Bilgi Pazarlama, Danismanlik ve Cagri Hizmetleri A.S.
- Kelly Services, Inc.
- Suzlon Energy Ltd
- American Modern Insurance Group
- Pierce Transit
- ICICI Bank LTD.
- United Overseas Bank Limited
- B&W Pantex
- Tata Consultancy Services Ltd.
- Wyndham Exchange & Rentals
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Awards for Excellence in Workplace Learning and Performance
Congratulations to the 2010 winners listed below. The awards ceremony was held May 23, 2011 during the ASTD International Conference & Expo in Orlando.
Read more about the winners in the ASTD Awards Ceremony Booklet. Appropriate page numbers are referenced for each award winner below.
Advancing Workplace Learning & Performance Awards
- Champion of Workplace Learning and Performance: Chesley B. Sullenberger III – See page 2.
- Distinguished Contribution to Workplace Learning and Performance: Michael Allen – See page 3.
- Lifetime Achievement in Workplace Learning and Performance: Jack Zenger – See page 4.
- Dissertation Award: Sewon Kim – See page 5.
Advancing ASTD Awards
- Volunteer-Staff Partnership Award
- ASTD Forum – See page 6.
Excellence in Practice
Seventy-one organizations and their partners were recognized with awards and citations for their learning and performance practices and solutions that get results. The winners are from 11 countries: Australia, Canada, China, Denmark, India, Ireland, Spain, The Netherlands, Taiwan, Turkey, and the United States.
Practices are recognized in these ten categories: career development, diversity & inclusion, integrated talent management, learning technologies, managing change, organizational learning, performance improvement, technical training, training management, and workplace learning and development.
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Awards are presented to proven practices that have delivered measurable results for their organizations. Summary information is provided in the ASTD Awards booklet found above. Appropriate page numbers are referenced for each award winner below.
• Booz Allen Hamilton: New Hire Onboarding
McLean, Virginia
Partner: Kaiser Associates, Washington D.C.
Partner: Blueline Simulations, LLC, Tampa, Florida
Category: Performance Improvement
Summary – See page 7.
• Clarkston Consulting: Acing the Interview
Durham, North Carolina
Category: Organizational Learning
Summary – See page 7.
• Farmers Insurance Group, University of Farmers.: Breakthrough
Agoura Hills, California
Partner: Allen Communications Learning Services, Salt Lake City, Utah
Category: Technical Training
Summary – See page 7.
• Farmers Insurance Group, University of Farmers IA Operations: Foundations
Agoura Hills, California
Category: Performance Improvement
Summary – See page 8.
• Federal Reserve Bank of Cleveland: Emerging Leader Program
Cleveland, Ohio
Category: Workplace Learning & Development
Summary – See page 8.
• Hong Yip Service Company Limited: Horticulture Training Programme
Hong Kong SAR, China
Category: Workplace Learning & Development
Summary – See page 8.
• InterContinental Hotels Group: Leaders Lounge
Atlanta, Georgia
Partner: Phil Dourado Business
Communications, Banbury, United Kingdom
Category: Learning Technologies
Summary – See page 9.
• Johns Hopkins HealthCare LLC: Orientation for New Employees
Glen Burnie, Maryland
Category: Workplace Learning & Development
Summary – See page 9.
• Midas International: Driving Shop Network Performance Through Focused Training
Itasca, Illinois
Partner: Raytheon Professional Services, Garland, Texas
Categories: Organizational Learning and Performance Improvement (Citation)
Summary – See page 9.
• MTR Corporation Limited: Implementing Strategic Training Management for Staff Competency Build Up for its Subsidiary Beijing MTR Corporation
Hong Kong SAR, China
Category: Training Management
Summary – See page 10.
• Naval Education and Training Command's Surface Warfare Officers School: Full-Spectrum Surface Warfare Training
Newport, Rhode Island
Partner: Naval Air Warfare Center, Systems Training Division, Orlando, Florida
Partner: UCLA, National Center for Research on Evaluation Standards and Student Testing, Los Angeles, California
Category: Learning Technologies
Summary – See page 10.
• Reliance Industries Limited, Hazira Manufacturing Division
Gujarat, India
> TQM Training Program
Category: Organizational Learning
Summary – See page 10.
> Safety and Operational Training for Employees and Contractors
Category: Performance Improvement
Summary – See page 11.
• Reliance Industries Limited, Nagothane Manufacturing Division: Empowering Employees with Knowledge to Achieve World-Class Safety in Plant Operations
Maharashtra, India
Partner: M/s Dupont Safety Resources
Wilmington, Delaware
Category: Organizational Learning
Summary – See page 11.
• Reliance Infrastructure Ltd.: SPARSH: A Touch of Warmth and Care
Mumbai, India
Category: Performance Improvement
Summary – Summary – See page 11.
• Sodexo: Come Alive with Sodexo -- A One Year Growth Plan for New Managment
Gaithersburg, Maryland
Partner: American Research Institute, Morrisville, North Carolina
Category: Workplace Learning & Development
Summary – See page 12.
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Citations are presented to practices from which much is to be learned, but which have not yet reached the award level. Summary information is provided in the ASTD Awards booklet found above. Appropriate page numbers are referenced for each award citation winner below.
• Abbott: Talent Management Framework
Abbott Park, Illinois
Category: Integrated Talent Management
Summary – See page 12.
• Accenture: Strategy Podcasting
Dublin, Ireland
Category: Workplace Learning & Development
Summary – See page 12.
• Accenture Services Pvt. Ltd.: India Enterprise Top Talent Program
Bangalore, India
Partner: Mind Matters, Pune, India
Partner: Asia Pacific Pte. Ltd., Singapore
Partner: Anand Kasturi, Bangalore, India
Category: Workplace Learning & Development
Summary – See page 12.
• AchieveGlobal: Transforming Training Content Development and Collaboration Through Single-Sourcing
Tampa, Florida
Partner: Xyleme, Boulder, Colorado
Category: Learning Technologies
Summary – See page 12.
• Amway (China) Co. Limited: The Navigators Plan
Shanghai, China
Category: Organizational Learning
Summary – See page 13.
• Aon Hewitt
Chicago, Illinois
> Crosscultural Competence Global Expansion
Category: Diversity & Inclusion
Summary – See page 13.
> Accelerated Leadership Development Program
Category: Workplace Learning & Development
Summary – See page 13.
• Banco Santander: Business Model Training Circuit
Madrid, Spain
Partner: Overlap Consulting, Madrid, Spain
Category: Performance Improvement
Summary – See page 13.
• Banesto: Performance Development Model
Madrid, Spain
Partner: Overlap Consulting, Madrid, Spain
Category: Organizational Learning
Summary -- See page 13.
• Barilla America: Technical Skills Performance Solutions
Ames, Iowa
Category: Technical Training
Summary – See page 13.
• Bexar County: Leadership Development Program
San Antonio, Texas
Category: Workplace Learning & Development
Summary – See page 14.
• Blue Cross and Blue Shield of Massachusetts - Sales Division: Partnering to Perform
Boston, Massachusetts
Category: Organizational Learning
Summary – See page 14.
• Booz Allen Hamilton
McLean, Virginia
> Functional Belting Program
Category: Career Development
Summary – See page 14.
> The Women's Agenda
Category: Diversity & Inclusion
Summary – See page 14.
• CA Technologies: Agile Virtual Learning
Islandia, New York
Categories: Managing Change and Training Management
Summary – See page 14.
• CenterPoint Energy: CNP Leadership Academy
Houston, Texas
Category: Workplace Learning & Development
Summary – See page 14.
• China Telecom: Innovative Learning on Best Practice of Industry Informatization through Large-Scale Promotion
Beijing, China
Category: Organizational Learning
Summary – See page 15.
• Cisco: Cisco Learning Network
San Jose, California
Category: Learning Technologies
Summary – See page 15.
• Citigroup North America Collections and Learning & Performance Solutions Group: Mortgage Collections Flexible Curriculum for Employees Hired to Work Remotely
Irving, Texas
Category: Workplace Learning & Development
Summary – See page 15.
• Cognizant Technology Solutions: Role-Based Professional Development Framework
Teaneck, New Jersey
Category: Integrated Talent Management
Summary – See page 15.
• College of American Pathologists: Ultrasound-Guided Fine Needle Aspiration (USFNA) Advanced Practical Pathology Program
Northfield, Illinois
Category: Organizational Learning
Summary – See page 15.
• E*TRADE Financial: Managed Account Product Launch Training
Jersey City, New Jersey
Category: Technical Training
Summary – See page 15.
• E*TRADE Financial: Client Engagement:
Sandy, Utah
Category: Workplace Learning & Development
Summary – See page 16.
• Farmers Insurance Group, University of Farmers: Customer-Centric Phone Sales
Agoura Hills, California
Category: Performance Improvement
Summary – See page 16.
• Farmers Insurance Group: Operations Integration
Agoura Hills, California
Category: Managing Change
Summary – See page 16.
• First Horizon National Corporation: Bonefish
Memphis, Tennessee
Category: Learning Technologies
Summary – See page 16.
• FM Global
Johnston, Rhode Island
> Client Processing Associate Learning Path
Category: Learning Technologies
Summary – See page 16.
> Critical Management Skills
Partner: The Brookside Group
Category: Workplace Learning & Development
Summary – See page 16.
• Greeley and Hansen: Administrative Support Team
Chicago, Illinois
Category: Career Development
Summary – See page 17.
• Greeley and Hansen: Administrative Support Team
Chicago, Illinois
Category: Career Development
Summary – See page 17.
• HealthSouth Corporation: Getting to the Heart of the Patient Experience with Comfort, Professionalism, and Respect
Birmingham, Alabama
Category: Organizational Learning
Summary – See page 17.
• Hewlett-Packard Company: The Business Acumen Global Business Challenge
Corvallis, Oregon
Partner: BTS USA, Inc., San Francisco, California
Category: Organizational Learning
Summary – See page 17.
• Hewlett-Packard Company: Creating Client Value (CCV) Blended-Learning Program
Palo Alto, California
Partner: Imparta Ltd., London, United Kingdom
Category: Workplace Learning & Development
Summary – See page 17.
• Hewlett-Packard Financial Services: STEPS Onboarding
Berkeley Heights, New Jersey
Category: Organizational Learning
Summary – See page 17.
• IBM Corporation
Armonk, New York
>BizTech Teams
Category: Career Development
Summary – See page 17.
>Cross-Enterprise Career Framework
Category: Career Development
Summary – See page 18.
>Building Relationships and Influence for Women
Category: Diversity & Inclusion
Summary – See page 18.
• IBM Sales Learning:: Sales Eminence
Armonk, New York
Category: Career Development
Summary – See page 18.
• Infosys Technologies Limited: HR Academy
Bangalore, India
Category: Workplace Learning & Development
Summary – See page 18.
• Invesco: Mapping Your Career Potential: Creating Your Development Plan
Atlanta, Georgia
Category: Career Development
Summary – See page 18.
• Johns Hopkins University: SAP Upgrade Training
Baltimore, Maryland
Category: Technical Training
Summary – See page 18.
• Knology, Inc: Call Center Frontline Leadership Development
West Point, Georgia
Category: Workplace Learning & Development
Summary – See page 19.
• Liberty Mutual Insurance Company: Inform. Inspire. Improve. Customer Response Center New Hire Onboarding
Boston, Massachusetts
Category: Organizational Learning
Summary – See page 19.
• Lifetouch National School Studios: Building a Winning Team -- Putting the Right Team on the Field
Chesapeake, Virginia
Partner: Training Modernization Group, Spotsylvania, Virginia
Category: Integrated Talent Management Summary – See page 19.
• LM Wind Power: Employee Technical Skills Practical Evaluation
Kolding, Denmark
Category: Training Management
Summary – See page 19.
• McCain Foods Limited: McCain Learning Centre Global Radio Network: Your Hour with the Experts
Toronto, Ontario
Partner: Clear Skies Communications, Inc., Green Bay, Wisconsin
Category: Learning Technologies
Summary – See page 19.
• Annuity Product Wholesaling, MetLife Investors Distribution Company: Sales Coaching Excellence Program
Irvine, California
Partner: The Next Level Sales Consulting, El Segundo, California
Category: Workplace Learning & Development
Summary – See page 19.
• Microsoft Health Solutions Group: Amalga Technical Readiness Program
Redmond, Washington
Categories: Learning Technologies and Technical Training
Summary – See page 20.
• Moses Cone Health System: MP3: An Integrated Talent Management Program
Greensboro, North Carolina
Category: Integrated Talent Management
Summary – See page 20.
• MTR Corporation Limited: One Team One Vision - Launching New Vision-Mission-Values (VMV) Scheme
Hong Kong SAR, China
Category: Managing Change
Summary – See page 20.
• North Florida Shipyards: Creating a Lean, Mean, Winning Team
Jacksonville, Florida
Partner: Training Modernization Group, Spotsylvania, Virginia
Category: Workplace Learning & Development
Summary – See page 20.
• Qualcomm, Inc.: Top Technical Talent (T3) Initiative
San Diego, California
Category: Integrated Talent Management Summary – See page 20.
• Regional Civil Service Development Institute of Central Personnel Administration, Executive Yuan
Taipai, Taiwan
> Application of e-learning to Upgrade Local Civil Service Capability
Category: Learning Technologies
Summary – See page 20.
> Localized Training Effectiveness of Local Civil Servants in Taiwan
Category: Performance Improvement
Summary – See page 21.
• Reliance Industries Limited, Hazira Manufacturing Division: Graduate Engineering Programme/Diploma Engineering Programme
Gujarat, India
Partner: Sardar Vallabhbhai National Institute of Technology, Gujarat, India
Partner: Sarvajanik College of Education and Technology
Category: Career Development
Summary – See page 21.
• San Francisco State University: Universal Design for Learning
San Francisco, California
Partner: Sonoma State University, Sonoma, California
Category: Diversity & Inclusion
Summary – See page 21.
• Shape Corp.: Steel Technologies Engineering Program (STEP)
Grand Haven, Michigan
Categories: Organizational Learning and Technical Training
Summary – See page 21.
• South Carolina Federal Credit Union: Online Learning Tools
North Charleston, South Carolina
Partner: Kelly Hall, Ellensboro, North Carolina
Category: Learning Technologies
Summary – See page 21.
• Telstra: Lisa Kay
Sydney, Australia
Partner: Lisa Kay, Balgowlah Heights, Australia
Category: Workplace Learning & Development
Summary – See page 21.
• Teradata Corporation: Global Project Excellence Program
Atlanta, Georgia
Category: Performance Improvement
Summary – See page 22.
• The Home Depot: Virtual Training
Atlanta, Georgia
Category: Learning Technologies
Summary – See page 22.
• Thomson Reuters: Knowledge Network
New York, New York
Category: Learning Technologies
Summary – See page 22.
• Turkcell Illetisim Hizmetleri A.S.
Istanbul, Turkey
>Mobile Learning Solution
Category: Learning Technologies
Summary – See page 22.
> A Cost Effective Coaching Based Leadership Development Program
Category: Workplace Learning & Development
Summary – See page 22.
• U.S. Coast Guard Training Center Petaluma
Petaluma, California
Partner: L-3 Communications, Inc., Petaluma, California
>Tactical Medicine Performance Analysis
Category: Performance Improvement
Summary – See page 22.
> Operational and Maintenance Shipboard Training
Category: Technical Training
Summary – See page 23.
• U.S. Navy - Naval Education and Training Command's Center for Naval Engineering: Basic Engineering Common Core Course Analysis
Norfolk, Virginia
Category: Performance Improvement
Summary – See page 23.
• U.S. Postal Service: Learning Management/Learning Content Management System
Washington, D.C.
Category: Learning Technologies
Summary – See page 23.
• Verizon: Product Showcase
Basking Ridge, New Jersey
Category: Workplace Learning & Development
Summary – See page 23.
• Verizon Wireless: Maximizing the Value of Tuition Assistance Programs
Basking Ridge, New Jersey
Partner: Strayer University, Newington, Virginia
Partner: Bellevue University, Bellevue, Nebraska
Partner: ITCAP, Tucson, Arizona
Category: Integrated Talent Management
Summary – See page 23.
• VF Asia Limited: A Holistic Approach in Driving Associate Engagement
Hong Kong SAR, China
Partner: Clothing Industry Training Authority, Hong Kong SAR, China
Category: Performance Improvement
Summary – See page 23.
• Western and Southern Life
Cincinnati, Ohio
>Marketing Made Easy
Category: Workplace Learning & Development
Summary – See page 24.
> New Agent Introduction/FAST Track
Partner: The Last Word, Xenia, Ohio
Category: Workplace Learning & Development
Summary – See page 24.
• WPP Group: Executive Development
New York, New York
Category: Workplace Learning & Development
Summary – See page 24.
• Zorgcentra Pantein: Learning and Performance
Boxmeer, The Netherlands
Partner: Tulser, Maastricht, The Netherlands
Category: Workplace Learning & Development
Summary – See page 24.