Citations are presented to practices from which much is to be learned, but which have not yet reached the award level.
· Accenture: Rapid E-Learning Initiative
Chicago, Illinois
Category: organizational learning
Summary – See page 12
· AmTrust Bank: Performance Management
Cleveland, Ohio
Category: managing change
Summary – See page 12
· Ball Corporation – Metal Beverage Packaging Division, Americas: Playing to Win! Aligning and Engaging People to Process
Williamsburg, Virginia
Partner: Training Modernization Group, Chesapeake, Virginia
Category: performance improvement
Summary – See page 12
· Blue Cross Blue Shield of Massachusetts: Steer Your Career
Boston, Massachusetts
Category: career development
Summary – See page 13
· Blue Cross Blue Shield of Massachusetts – Member Service Delivery:
Quincy, Massachusetts
> Managing and Retaining Talent through Career Enrichment
Category: career development
Summary – See page 13
> Plan A - Improving Member Inquiry Accuracy
Category: performance improvement
Summary – See page 13
· Blue Cross Blue Shield of North Carolina: Service Delivery Leadership Program
Durham, North Carolina
Category: organizational learning
Summary – See page 14
· Booz Allen Hamilton
McLean, Virginia
> Internal Professional Career Development Model
Category: career development
Summary – See page 14
> Operational Excellence
Category: performance improvement
Summary – See page 14
· CDW
Vernon Hills, Illinois
> Mentor Match
Partner: Triple Creek Associates, Greenwood Village, Colorado
Category: learning technologies
Summary – Seepage 15
> Sales Management Capability
Category: organizational learning
Summary – See page 15
· China Telecommunications: Corporate Online University
Beijing, People's Republic of China
Partner: Beijing Oztime Education & Network Technology Company, Beijing, People's Republic of China
Category: learning technologies
Summary – See page 15
· Cisco: QuickStart
Research Triangle Park, North Carolina
Category: technical training
Summary – See page 16
· DB Schenker: Savages – Sales Leadership Program
Hong Kong, SAR, China
Category: workplace learning & development
Summary – See page 16
· Farmers Insurance Exchange/University of Farmers, Claims: Leadership Development Programs
Agoura Hills, California
Category: career development
Summary – See page 16
· Farmers Insurance Group / University of Farmers: Enhancing Customer Connections
Grand Rapids, Michigan
Category: performance improvement
Summary – See page 17
· Farmers Insurance Group / University of Farmers, Field Training: Reserve Business Builder
Agoura Hills, California
Partner: Inner Harbor Partners for Improved Performance, Baltimore, Maryland
Category: career development
Summary – See page 17
· Group RCI: Sales and Service Excellence
Parsippany, New Jersey
Category: workplace learning & development
Summary – See page 17
· Hewlett-Packard
Palo Alto, California
> Accelerating Partner Growth in the Mid-Market
Parnter: Intuition Consulting, Singapore
Category: performance improvement
Summary – Seepage 18
> Leadership Dialogue Series
Category: workplace learning & development
Summary – See page 18
> Sales Professional Series
Partner: OwenCollier Partners, Cambridge, Massachusetts
Category: performance improvement
Summary – See page 19
> Solution Sales Elite
Partner: HD Productions, Fort Collins, Colorado
Partner: TrainOne, Charlotte, North Carolina
Partner: Transform People International, Portsmouth, New Hampshire
Category: learning technologies
Summary – See page 19
· Hewlett-Packard, IPG Learning & Development: Dynamic Consumer Sales Development Program
Palo Alto, California
Category: workplace learning & development
Summary – See page 18
· Hollister Inc.: Building Your Management Skills
Libertyville, Illinois
Partner: Lake Forest Graduate School of Management, Lake Forest, Illinois
Category: workplace learning & development
Summary – See page 19
· The Hong Kong Jockey Club: The Magic of We –- Going Beyond the Call of Duty for Telebet Part-Time Supervisors
Hong Kong, SAR, China
Category: performance improvement
Summary – See page 20
· IBM: Worldwide Mentoring Program
Armonk, New York
Category: organizational learning
Summary – See page 20
· Ingersoll Rand: Corporate Executive MBA Program
Montvale, New Jersey
Partner: Indiana University, Kelley School of Business, Bloomington, Indiana
Category: workplace learning & development
Summary – See page 20
· Intel Corporation
Chandler, Arizona
> Unleashing Engineering’s Potential to do Data Extraction and Analysis
Category: learning technologies
Summary – See page 21
> Using Visual Learning in Equipment Operations Training
Category: technical training
Summary – See page 21
· Intel Technology India: Strategic Leadership Program and Emerging Markets Leadership Conclave
Bangalore, India
Category: organizational learning
Summary – See page 21
· Reliance Industries Limited-Hazira Manufacturing Division
Surat, India
> Truckers' Safety Training Program
Category: technical training
Summary – See page 22
> Workers' Safety Enhancement Program
Category: training management
Summary – See page 22
· Satyam Computer Services
Hyderabad, India
> Enterprise Learning Technologies
Category: learning technologies
Summary – See page 22
> Family Learning
Category: organizational learning
Summary – See page 23
> Integrated Project Management
Category: organizational learning
Summary – See page 23
> Learning Management Review
Category: organizational learning
Category: performance improvement
Summary – See page 23
> Re-Skilling Services
Category: organizational learning
Summary – See page 24
· Sprint Nextel: i-Comply
Overland Park, Kansas
Category: organizational learning
Summary – See page 24
· Sun Microsystems
Santa Clara, California
> Leadership Connections
Partner: BTS USA, San Francisco, California
Partner: Oliver Wyman Executive Learning Center, Portland Oregon
Category: workplace learning & development
Summary – See page 24
> Learning Services Management System
Category: training management
Summary – See page 25
> MyLearning CLE (Collaborative Learning Environment)
Category: learning technologies
Summary – See page 25
> SLX
Category: organizational learning
Summary – See page 25
· Take Charge America: Financial Credit Counselor Onboarding Program
Phoenix, Arizona
Partner: Rio Salado Community College, Phoenix, Arizona
Category: training management
Summary – See page 26
· TELUS: Leadership NOW
Vancouver, British Columbia, Canada
Partner: University of Toronto, Joseph L. Rotman School of Management, Toronto, Ontario, Canada
Category: organizational learning
Summary – See page 26
· TTI Inc.: A Strategic Closed-Loop HRD System
Fort Worth, Texas
Partner: Assess Systems, A Bigby Havis Company, Dallas, Texas
Category: workplace learning & development
Summary – See page 26
· United Sabine / The United Companies: Turnkey Training Curriculum and Materials Development
Orange, Texas
Partner: The Integrity Group, Houston, Texas
Category: technical training
Summary – See page 27
· U. S. Coast Guard Training Center – Performance Technology Center: Coastal Patrol Boat Electronic Performance Support System
Yorktown, Virginia
Partner: UNITECH, Newport News, Virginia
Category: learning technologies
Category: performance improvement
Summary – Seepage 27
· U. S. Navy: Task Force Life/Work
Arlington, Virginia
Category: managing change
Summary – See page 27
· U. S. Postal Service, Employee Development and Diversity - National Center for Employee Development: Predictive Maintenance Training
Washington, DC
Partner: The Snell Group, Montpelier, Vermont
Partner: UE Systems, Elmsford, New York,
Category: technical training
Summary – See page 28